Returns policy
The satisfaction of our customers is our priority, which is why we offer a 100% money back guarantee on eligible returns within 30 days of purchase.
To request a return, simply email our team at sales@rescueswag.com.au with your order number within 30 days of purchase and we will begin the process.
Condition of Returned Items
Items returned for change of mind must be returned in their original condition, including any packaging, tags and accessories.
Where a returned item has been opened, used, damaged, altered or is otherwise not in a condition that allows it to be resold as new, Rescue Swag reserves the right to:
- Apply a deduction to the refund amount to reflect the reduction in the item's resale value;
or
-Refuse the return and return the item to the customer.
Any applicable deduction will be assessed on a case-by-case basis and communicated to the customer before the refund is processed.
Return Costs
If an item has arrived damaged, faulty or in error, return shipping costs will be covered by Rescue Swag. If an item arrives damaged, please save all packaging materials and damaged goods, and contact us via email at
Our team will be able to promptly assist you with your request and will offer a solution as soon as possible.
For change of mind returns or exchanges, return shipping costs are the responsibility of the customer. A restocking fee of $4 may also apply where required. Any applicable fees will be communicated before the return is processed and may be deducted from the refund amount.
Please note that original shipping charges are non-refundable for change of mind returns and exchanges.
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