Frequently Asked Questions

All orders are processed within 2 business days by our team. Once dispatched, the delivery time will be dependent on the type of shipping selected (Standard or Express) as well as the shipping destination. 

Please see the below guide for Australia Post parcels. Note that the below information should be used as a guide only and does not guarantee delivery within these time periods.

Australia express shipping:

- Queensland (1 to 2 business days)
- Australian Capital Territory (1 to 2 business days)
- New South Wales (1 to 2 business days)
- Northern Territory (3 to 5 business days)
- South Australia (2 to 4 business days)
- Tasmania (2 to 4 business days)
- Victoria (2 to 3 business days)
- Western Australia (2 to 3 business days)

 Australia standard shipping:

- Queensland (2 to 4 business days)
- Australian Capital Territory (3 to 5 business days)
- New South Wales (3 to 5 business days)
- Northern Territory (8 to 12 business days)
- South Australia (4 to 6 business days)
- Tasmania (5 to 7 business days)
- Victoria (4 to 6 business days)
- Western Australia (7 to 9 business days)

In order to provide you with the best value, we offer both Express and Standard shipping.

The cost of shipping is calculated by the overall weight of your order and thus can only be seen during the Checkout stage once your order and shipping details have been confirmed.

We also offer free shipping on all orders of $100 or more

If you have any problems or questions regarding shipping, please contact our team at sales@rescueswag.com.au

All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges). For more information please visit our Returns Policy page.

We're here to help you! You can email our team at sales@rescueswag.com.au and we'll get back to you as soon as we can.