Shipping Policy

Shipping Policy

We know – you want your Rescue Swag, pronto!  Please see below for general shipping information.  If you need something a little more specific, please get in touch and we’ll do our best to help.  

Shipment processing time

  • All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

  • Shipping will vary based on the weight of your order.
  • We ship from El Arish, Queensland, so delivery times range from 2 days to up to ten working days in regional Australia.
  • Depending where you are in Australia we will ship via Australia Post or by Courier. We cannot courier to a PO Box. However, in that instance it will be shipped via Australia Post.
  • Delivery delays can occasionally occur, particularly if you live in a remote area.  You will be advised of any long delays by email or SMS.

Shipment to P.O. Boxes

  • Rescue Swag does ship to PO Boxes.  We know that a lot of you live in rural Australia, and sometimes this is the only way to get your purchase to you!  You may also supply the street address of your LPO, for us to ship to. Please be advised that it is your responsibility to check in with your LPO to ensure you collect your shipment punctually on its arrival.  LPO’s may not place a collection card in your post box and will ‘Return to Sender’ if not collected fast enough – you will need to track your shipment and ask your LPO when it has arrived.  Shipments that are returned to sender by your LPO will attract a further shipping charge for us to re-send to you.

Shipment confirmation & Order tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

  • Please save all packaging materials and damaged goods, and contact us via phone (+61 412 903 625) or email (sales@rescueswag.com.au ) to resolve the issue.

International Shipping Policy

  • Rescue Swag currently do not ship outside Australia.
x

x
x