Refunds and Returns Policy

Easy Returns & Exchanges

Yep.  Returns, happen.  It’s ok!  We want satisfied customers so, glance over these instructions and shoot us an email to get your return underway.

• No explanation needed, if your product is still in original condition and within 30 days of purchase, we’re happy to find it a new home. Simply email us (sales@rescueswag.com.au) with your invoice number and let us know to expect the return.

• Pop your product and invoice in the mail to us:

         Rescue Swag Headquarters
         PO Box 144
        El Arish   QLD   4855

• When we receive it, we'll refund you in full, however please note we cannot refund shipping costs.

• Expiry Dates

When purchasing a Rescue Swag through our website we guarantee a minimum 12 month expiry date on perishable medical items in our first aid kits or refills. If you have purchased a kit through a distributor we cannot take responsibility or guarantee minimum 12 month expiry dates on medical items.

• Damages

Please save all packaging materials and damaged goods, and contact us via phone (+61 498 466 289) or email (sales@rescueswag.com.au ) to resolve the issue.