Refunds and Returns Policy

Easy Returns & Exchanges

Yep.  Returns, happen.  It’s ok!  We want satisfied customers so, glance over these instructions and shoot us an email to get your return underway.

  • No explanation needed, if your product is still in original condition and within 30 days of purchase, we’re happy to find it a new home. Simply email us ( with your invoice number and let us know to expect the return.
  • Pop your product and invoice in the mail to us:

         Rescue Swag Headquarters
         PO Box 144
        El Arish   QLD   4855

  • When we receive it, we'll refund you in full, however please note we cannot refund shipping costs.
  • Expiry Dates
When purchasing a Rescue Swag through our website we guarantee a minimum 12 month expiry date on perishable medical items in our first aid kits or refills. If you have purchased a kit through a distributor we cannot take responsibility or guarantee minimum 12 month expiry dates on medical items.
  • Damages
Please save all packaging materials and damaged goods, and contact us via phone (+61 498 466 289) or email ( ) to resolve the issue.