Frequently Asked Questions

Our website features detailed descriptions and specifications for each kit to help you choose based on your needs.

If you need further assistance, use our Swag Finder Quiz which will recommend the best kit based on your needs.

At this time, we do not offer customization services for our first aid kits. However, each kit includes a comprehensive selection of medical supplies designed to ensure safety for you and your family.

Additionally, some of our kits feature extra storage space where you can conveniently store personal medications and devices such as mobile phones and personal locator beacons (PLBs).

We recommend checking your first aid kit every six months and restocking items that have been used or expired. This ensures your kit is always ready when needed.

To help simply the restocking of your kit, we offer a range of refill packs that can be purchased from our store here.

100% of profits from each saleflow directly to the Royal Flying Doctor Service, supporting their critical work in providing healthcare services to remote and rural communities across Australia.

All orders are processed within 2 business days by our team. Once dispatched, the delivery time will be dependent on the type of shipping selected (Standard or Express) as well as the shipping destination. 

Please see the below guide for Australia Post parcels. Note that the below information should be used as a guide only and does not guarantee delivery within these time periods.

Australia express shipping:

- Queensland (1 to 2 business days)
- Australian Capital Territory (1 to 2 business days)
- New South Wales (1 to 2 business days)
- Northern Territory (3 to 5 business days)
- South Australia (2 to 4 business days)
- Tasmania (2 to 4 business days)
- Victoria (2 to 3 business days)
- Western Australia (2 to 3 business days)

 Australia standard shipping:

- Queensland (2 to 4 business days)
- Australian Capital Territory (3 to 5 business days)
- New South Wales (3 to 5 business days)
- Northern Territory (8 to 12 business days)
- South Australia (4 to 6 business days)
- Tasmania (5 to 7 business days)
- Victoria (4 to 6 business days)
- Western Australia (7 to 9 business days)

In order to provide you with the best value, we offer both Express and Standard shipping.

The cost of shipping is calculated by the overall weight of your order and thus can only be seen during the Checkout stage once your order and shipping details have been confirmed.

If you have any problems or questions regarding shipping, please contact our team at sales@rescueswag.com.au

All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges).

For more information please visit our Returns Policy page.

We're here to help you! You can email our team at sales@rescueswag.com.au and we'll get back to you as soon as we can.